From Kent Brown, Senior Vice President & Transportation Practice Leader, Hylant:

Some of it is beyond your control because the risk is spread over the entire industry, not just your specific account. However, I can offer the following recommendations:

  1. Create a safety culture that you believe in and that you promote.
  2. Be very, very diligent about your driver hiring practices and driver hiring guidelines.
  3. Maintain your equipment well.
  4. Pay attention to your SMS scores. Try to keep them out of the alert status whenever possible. Do whatever you have to do to mitigate those scores and improve them if they do get into the alert status stage.